The philosophy behind Toyota Quality Service is the provision of accurate, efficient and reliable servicing at every Toyota Dealership in Canada. To achieve this, Toyota service specialists undergo extensive training.
All Service Advisors in Toyota Dealerships are exposed to a systematic three-step training program which focuses on customer care skills, service management, and product and technical knowledge. Successful completion of each level of training results in certification of the Service Advisor. This certification is recognized by Toyota Canada Inc. and Toyota Motor Corporation.
All Toyota Technicians go through a training system called “TECSMART” (Technology, Excellence, Consideration of the Customer. Skills, Management, of Automotive, Repair Teams) in which they are categorized according to their skill level, and given appropriate training for that level of skill. Once the required technical skills have been mastered, technicians write factory-authorized Certification Exams. Upon successful completion of each level, they are presented with certificates and badges denoting their stature… Technician, Pro Technician, or Master Technician.
Toyota Canada provides the Maintenance Menu for all 1990 and subsequent model year vehicles. As an owner of a Toyota vehicle, please ensure that each of the required maintenance services is performed at the prescribed interval. For details of the applicable minimum maintenance requirements, please refer to the Owner’s Manual Supplement provided with your vehicle, or visit Toyota.ca.